Pay onsite and resolve a purchase
Review the balance and card split, read receipt statuses, and understand where refunded funds return.
Start from the asset, membership, item, or agreement you want to pay for. Its checkout shows the current total and available payment methods.
Review before paying
Check the item or agreement, license or plan, billing details, tax where applicable, and the amount taken from balance and card.
A mixed payment may leave a small amount in your balance so the card portion meets its minimum. Use the displayed split rather than expecting every available cent to be spent.
If the quote expires or your balance changes, refresh the total and review it again. Bloxstack may require you to accept an updated split before proceeding.
Follow the receipt
Open the payment from Balance, or check Purchases for the relevant product purchase.
| Status | What to do |
|---|---|
| In progress or Confirming payment | Let the existing payment finish. Check its status before starting another checkout. |
| Held for this agreement | The agreement is funded and waiting for its completion or refund process. |
| Complete | Check the purchased access or the resulting earnings record. |
| Under review | Follow the receipt's instruction or contact support with its reference. |
| Refunded | Check the original sources used to pay; card processing may finish later. |
Use the cancel action when offered for an unfinished payment. A completed purchase requires the appropriate refund process instead.
Request a refund
For a purchase issue, contact support with the receipt and reason. For a deal disagreement, use the deal dispute flow so the agreement and evidence stay together.
Refunds preserve the source: promotional balance returns as promotional balance, added funds as added funds, and earnings as earnings. A card portion returns to the original card. Approval and processing are separate, so do not assume every request is instantly refundable.
A refunded asset purchase removes its purchased library access. If you previously upgraded from a free license, you may need to claim that free tier again while the listing remains available.
Return unused deposits
Open Balance details → Request a deposit refund, choose a deposit, and review the unused amount. Add a note if needed, then submit the request to support.
The amount is reserved while support reviews your request. Track the decision in the linked support thread or your Balance activity. Approval starts a refund to the original payment method; bank processing times vary. If support declines the request, the reserved amount returns to your balance. This process is separate from withdrawing earnings.